The Right Phrases for Every Situation . . . Every Time You've heard it a million times: "The customer is always right." But let's face it, sometimes the customer is misinformed, confused, or downright difficult. Even so, customer service is the single most important key to success in today's highly [...]

Robert Service's "The Penguin History of Modern Russia: From Tsarism to the Twenty-first Century" provides a superb panorama of Russia in the modern age. Russia's recent past has encompassed revolution, civil war, mass terror and two world wars, and the country is still undergoing huge change. In hi[...]

This popular, concise and approachable text discusses the key debates and themes surrounding the Russian Revolution. The expanded fourth edition has been thoroughly revised and updated in the light of the latest research, and now features a new scene-setting Introduction and maps.[...]

Web services have been used for many years. In this time, developers and architects have encountered a number of recurring design challenges related to their usage, and have learned that certain service design approaches work better than others to solve certain problems. In Service Design Patterns, [...]

In the immediate aftermath of the Revolution, the Western powers were anxious to prevent the spread of Bolshevism across Europe. Lenin and Trotsky were equally anxious that the Communist vision they were busy introducing in Russia should do just that. But neither side knew anything about the other. [...]

Lenin is a colossal figure whose influence on twentieth-century history cannot be underestimated. Robert Service has written a calmly authoritative biography on this seemingly unknowable figure. Making use of recently opened archives, he has been able to piece together the private as well as the pub[...]

Stating that human idealism is the primary motivator behind the call to service, a collection of personal stories recounts the experiences of civil rights activists, charity workers, members of the Peace Corps and military, volunteers, and more. Reprint.[...]

Here, collected in a single volume, are the most popular verses of the great English-born Canadian poet. His famous ballads of the Klondike are here:
"The Shooting of Dan McGrew," "The Spell of the Yukon," and "The Cremation of Sam McGee." Also included are unforgettable portrayals of the arti[...]

Lenin's politics continue to reverberate around the world even after the end of the USSR. His name elicits revulsion and reverence, yet Lenin the man remains largely a mystery. This biography shows us Lenin as we have never seen him, in his full complexity as revolutionary, political leader, thinker[...]

Russia had an extraordinary twentieth century, undergoing upheaval and transformation. Updating his acclaimed "History of Modern Russia," Robert Service provides a panoramic perspective on a country whose Soviet past encompassed revolution, civil war, mass terror, and two world wars. He shows how se[...]

Robert Service completes his masterful trilogy on the founding figures of the Soviet Union in an eagerly anticipated, authoritative biography of Leon Trotsky. Trotsky is perhaps the most intriguing and, given his prominence, the most understudied of the Soviet revolutionaries. Using new archival so[...]